Refund Policy

Return Eligibility & Time Limit

pilotcoffeeroastersbeststore.com provides a 60-day free return service for all purchased coffee products. Starting from the date when customers receive the goods, all unused, unopened and well-preserved products can apply for return and exchange services within 60 days. We maintain a loose and customer-friendly return threshold, aiming to fully protect the legitimate shopping rights and interests of every customer who purchases premium coffee products on our platform.

Free Return Service Rules

All eligible return applications on pilotcoffeeroastersbeststore.com enjoy free return benefits. Customers do not need to bear any return freight and handling fees. After customers submit a return application and pass the platform review, we will provide a free return channel and corresponding return guidance. The whole return process is simple and convenient, with no additional cost burden for customers.

Refund Processing Cycle

After we receive and inspect the returned products to confirm that they meet the return standards, our finance and after-sales team will initiate the refund process immediately. The entire refund processing period is 5 to 10 working days. The refund will be returned to the original payment account used by the customer. The specific arrival time of the refund shall be subject to the processing rules of the customer’s payment channel.

Refund Application Process

Customers who need to apply for a return and refund can contact our customer service team via the designated support email to submit relevant application information. Our staff will verify the order information and return conditions within 24 hours, and inform customers of the subsequent return operation steps. We will track the whole process of return and refund to ensure that every customer’s reasonable demand is responded to and resolved in a timely manner.

 

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